SupportMagic v1.12 helpdesk released! Released by: Shaikh Naseer Web Site: http://www.supportmagic.com SupportMagic is an on-demand Customer Interaction Management Suite. Email: naseer@supportmagic.com Keywords: helpdesk, support, live chat, live help, support desk, magic , Update Date: 11/14/2006 11:55:23 PM Hits: 208 Descrption:  SupportMagic is an on-demand customer interaction management solution that enables companies to deliver an exceptional customer experience. SupportMagic's multi-channel communications platform integrates live chat, email management (ticketing), troubleshooter, and self-service/knowledgebase technology to manage online sales and customer support. Deployment can begin as soon as the account is activated. There is nothing to install OR download. Competitors: LivePerson, eGain, Rightnow & Talisma Product USP: Intutive user interface (AJAX enabled) and rich feature matrix.